Technology trends for 2020

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The use of many technologies will intensify in 2020. Artificial intelligence, robotics, hybrid cloud, edge computing, 5G, blockchain, and machine learning are some technologies that will dominate the market.

But there will also be challenges such as data integrity, confidentiality, and cybersecurity; as we become increasingly dependent on digital devices, the risks associated with information privacy increase.

The following trend list is built on predictions from IBM, GBM, Microsoft, and Prides Group companies about technologies that will dominate the technology market during 2020

Hybrid cloud

According to the consultancy IDC, by 2022, more than half of companies in Latin America will integrate cloud management, through their public and private clouds, through the implementation of hybrid or hybrid unified management technologies, tools and processes multi-cloud

For connected clouds, enterprise information today is not only stored in a private cloud or public cloud but in “hybrid cloud,” a combination of both, making data availability indispensable for mission applications Criticism.

While hybrid cloud computing provides flexibility, it only works if it’s based on open standards so software developers can build an application once and run it anywhere.

“Latin American companies will continue on their way to hybrid and multi-cloud cloud, mainly because public cloud services within hybrid environments have proven to have the ability to support security, data protection, and transparency that companies in our region demand and demand,” explains Natalia de Greiff, vice president of Cloud & Cognitive IBM América Latina.

Artificial intelligence

Artificial intelligence (AI) is increasingly present in our lives, even when we don’t realize we use it. Every time we write an email, do a Google search, or use apps like Maps or Waze, we’re making heavy use of AI.

Cell phones that are indispensable in everyday life, already bring integrated artificial intelligence.

Also, chatbots, virtual assistants, voice, text and automation solutions will be more common in 2020 in companies to offer a better customer service experience.

For example, in the country in mid-December last, Prides Group introduced the Pepper robot, a humanoid adapted to become an affective companion.

Similarly, these trends will benefit the management of clinical practices, prediction of resource demand, monitoring of health conditions, brain training and rehabilitation therapies and the identification of service providers.

Likewise, for the next decade in the financial sector will be applied conversational commerce, where more and more machines understand data and messaging will continue to grow, chatbots are getting smarter, while society is becoming towards a mobile payment future.


Blockchain is a data structure in which the information contained is grouped into sets to which meta-information relating to another block of the previous chain is added in a timeline and thanks to cryptographic techniques, the information contained in a block can only be rejected or edited by modifying all subsequent blocks.

“All industries can benefit from blockchain technology because all sectors and ecosystems need to have transparency and immutability about any exchangethey make in their environments. Blockchain will continue to advance to transform the way food is produced or distributed or drug-led, providing greater confidence to the end consumer. Its application in the next decade will have no limits,” says Marcelo Spaziani, vice president of sales for IBM Latin America.

Digital innovation and application exploitation

For the future, greater speed and a greater focus on innovation are expected, as well as the creation of internal “innovation factories” in the company.

In addition to and as a result of digital innovation, as well as the specific needs of each company, application development will increase exponentially in the years to come.


Using technology such as Robotic Process Automation (RPA), enterprise automation becomes of great value, reducing the time and cost of several processes that can benefit.

This result of giving employees more time can be beneficial so that they can focus on activities that give greater value to their work, business and company innovation estimates the company GBM.

Multisensory and multimodal experience

With the use of virtual reality, augmented reality and mixed reality (the latter a combination of both), this year will increase technologies providing multisensory and multimodal experiences to users.

Edge computing and 5G

Edge computing is a distributed technology architecture in which customer data is processed at the edge of the network, as close to the source as possible. The move towards edge or edge computing is driven by mobile computing, the decreasing cost of computer components, and a large number of Internet of Things (IoT) network devices.

Whether the data comes from sensors in a factory, consumers shopping in a retail environment, or mobile devices connected to a company’s enterprise network, edge computing will be a transformative technology. And in this age of edge computing, quantum computing will be the revolution that marks the next decade and the one we will see the most over the next few years.

“The next decade will see an increase in state-of-the-art computing, aided by the implementation of 5G technology in the telecommunications industry. Compact and efficient servers located at the edges of the network can place processing power where it can best be used,” estimates Ana Zamper, vice president of systems at IBM Latin America


Open-source software makes up more than half of the established business code bases analyzed in 13 of the 17 sectors of the economy and will continue to grow, as rapid growth in the use of new technologies is responsible for a transformation increase in the market and the economy itself.

Also, the communities that are formed by open source are of great value for companies to share information and facilitate application development, which leads to the exploitation of applications listed above.

Cybersecurity challenges

Both artificial intelligence and hybrid cloud are exposed to malicious code and given that they will be trending by 2020, the guarantee of information integrity will be critical.

By 2020, Microsoft set up 5 key trends that will shape the cybersecurity industry, and 2 of them have to do with AI and mixed cloud.

“Unfortunately, AI is not only used for good. It can also be used by attackers as a tool to create even more destructive malware. This means that more new infections can be unleashed, which in turn can be better hidden from detection while wreaking havoc,” says Microsoft of the risks artificial intelligence will face.

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